I had a problem sending email through my account. I called and Daniel quickly and simply talked me through a solution. He was friendly and patient. A great change from the norm. ...
On Tuesday 2nd July I received a sms from Mweb to say I had reached 50% of my 8G ADSL limit, a message I normally receive in the last week of the month. When emailed them to check if this was correct I received no response and by Tuesday night over 65% was gone. When I called them on Wednesday, ...
At some point MWEB decided that they were no longer debiting my account, this in turn resulted in late payment. When the account was signed up 10 years ago, it was signed in my mothers name however as the years have gone on, I have been using the same account and paying for the bill. NOW when I ...
I have been a client of Mweb for a number of years. I get 5 MB of data per month, which Ive never used up in one month. On 2 July I tried logging onto the Internet but was informed that my data cap had been reached. I phoned the service centre to investigate, and was informed that they had received ...
I would just like to make it know to whom ever is accounts table at the service delivery department, as i have been complaining for more than 4 months with the same problem, but if you do not pay your account on time you are reprimanded!!! but when it comes to a paying customer having a problem, ...
Post previous report - Documents resubmitted - 1 week later still no feedback. Holding on line for 8 minutes before any answer. Transferring from person a to person ...