Signed up for 2meg uncapped. Got an email saying my line is ready for use. Instead the line has no data running BUT i'm still billed for August even though i haven't had access to the internet during August. I call the customer support but they are arrogant and rude (spoke to Whaleed). He blames ...
For more than 3 months Mweb's download speeds have been getting worse and worse. I have been on a 2Mb premium account with Mweb for quite some time. After multiple consults with Mweb guy on Facebook, the issue still was not resolved. I asked to be downgraded to a 1Mb account as I thought the ...
I used to spend over R13, 000 per month with Mweb. There is a limit to how much poor service, and incompetence one can take and so I decided to cancel my account. I received written confirmation that the accounts would be cancelled at 23:59 on 31 August. Fortunately I changed some of the lines ...
I have contacted Mweb in may 2013 to ask them to close one of my user accounts and stop the debit order. I have faxed a cancellation request and followed up with a phonecall. Since may they keep on billing me and I have made several phonecalls to them in this regard I have also faxed the original ...
Speed, just give me what I pay for. Not more not less, otherwise give me a credit for what you do not provide. I have a 4mb line and pay for a 4mb line. I get downloads speed comparable to a 52kb modem. Stats: a) Ping: 795ms, download: .25mb and upload: .32 (lan - not wifi) b) Ping: 15ms, download: ...
I called mweb last month regarding debit orders running on my account without being made aware, I must say that this lady took charge of the mater and she made it her own. She efficiently had the account sorted and further more explained the difference in pricing with my current service provider ...