On 19 August 2013 I mailed my completed cancellation form through to MWeb to cancel my 2Mb uncapped ADSL account. Shortly before that I had spoken to them by phone to downgrade my account to the 1GB capped account so that I did not have to pay the full R369 for the month of September for an account ...
It has been six weeks since I asked you to correct your billing error. To this day you still have not sorted out this mess. It's really really simple. You have been billing me for a 2Mbps line however I only have a 1Mpbs line. All you need to do is calculate what it should have cost me for the ...
To date I have phoned your call centre no less than 8 times yet all I get is promises without action! I am trying to resolve a VPN issue (I have longstanding Business Account and hosting with you) with no success. Had my network dumped by inept consultants, incorrect ports opened, wrong ip setups ...
I requested the service to be canceled. Then after Telkom ensured me there are lines available I requested that the cancellation be stopped and a transfer be done. Since Telkom refuses to do anything with a line that is under Mweb's control, Mweb has to instruct Telkom regarding the new adress. ...
I received an email from the creditors department at MWEB [Email Removed] but I was annoyed to see that the email was sent to almost 2, 000 email addresses with ALL the email addresses visible! Since then I've already received a number of emails from people replying/advertising themselves on that ...
In June I wanted to upgrade my Mweb 1Meg account to a 2Meg account, I was told by one of your unhelpful sales personnel that it is not possible and I need to sign up for a separate 2Meg account, this didn't make much sense but I did so and asked them to cancel the 1meg account. At the end of July I ...