First off early January 2013 Mweb billed be R400 for a 1GB ADSL account which I used as backup if my primary ADSL ISP is offline. Note BACKUP. I used the Mweb account that month and hit 1GB, how do I know? I know because when I tried to browse the web i was redirected to a Mweb website advising ...
I would like to thank Simone from sales support for taking her time to understand my MWEB billing issue and actively helping me resolve the billing issue I had with MWEB which I had been trying to rectify since December 2012. I hope MWEB gives her some recognition for her fantastic customer ...
I reported a problem with the Internet connection at my home on the weekend of 15/16 Feb 2013. Since then the problem has still not be resolved and I have called numerous times to find out when the service will be working again. Apparently the problem is the Telkom line. When I phoned the MWeb ...
Tried to call this call-center today and there were NO HUMANS... there was CONSTANT ADVERTISING for everything else but my need to speak to a HUMAN. Can't you move the advertising to a webpage or blog and give the HUMANS to people that need ASSISTANCE? I'm NOT IMPRESSED at all. DISGUSTED ...
"Why not give SA's best (supposedly) ISP a call? " What could be possibly go wrong...? WHAT A JOKE! At first the sign up procedure was fairly simple, given the fact that it was done by ME. I received a call from Mweb shortly after to confirm the details of my Bank Account... but they ...
I actually only have a statement for Mweb... considering no one find the need to respond to my complaint e-mail. Your new (ish) airmail account mcx is overwhelmingly and totally irritating. What part of user friendly do you not understand? At least give your clients the option to keep using the mc2 ...