I have had a Mweb ADSL line for just one month and it seems that i have already been throttled, i have read that users will only get throttled after 200 gigs or more date=a has been downloaded, but i have only just reached 90 gigs so far and have been throttled already, the speeds i am getting now ...
I received this morning my account, thinking it will the new correct prices. However, now all of a sudden I am charged for this month account which I paid last month and then they are charging me for the Feb as well. This is not right at all and I will be able to take legal actions against this!!! ...
Not only is our internet connection unreliable - we have been offline so many times it is unbelievable, the call centre is even worse. I stayed on line for an hour in the queue, and when I finally reached an agent she could hardly speak English, then put me on hold, and then my call was CUT OFF! ...
I have been trying to get hold of Mweb Technical and Sales departments for two months now with no joy. I have emailed, left messages and call backs and still NOTHING!!! We have been a mweb customer for over 10 years and we even have our business hosted by them and this is the service we get!!! I am ...
I sent a very serious complaint to [Email Removed] on the 28th October 2013. I received a reply from Ian the same day saying he had escalated the complaint to the business management team. To this day, 3 months later, I have heard nothing from MWeb. I spend a lot of money with Mweb business and I ...
I've been dealing with mweb since the 23rd Oct 2013 as a new customer. Placed the order have an account but never received my router and did not benefit from the first 2 months being free and now i'm being charged for something i don't have. Called mweb on the 09 Jan, 15 Jan, 17 Jan 21 Jan and 22 ...