I put in a claim in January whereby money was out of my office, without force, whereby Mutual & Federal paid out the R1300.00, this week I put in a claim, as I had 74 people over, my office drawer had been broken open, the lock is broken, forcible entry, yet I have no claim, all the broker does ...
I phoned them to report a claim to my car. I got transfer 4 times to different departments. every time I had to tell my hole story again. I finely asked to speak to a manager I had to hold on again so that he could look for the number. After holding another minute my airtime was finished and I ...
On the 30th of September 2013 a client of Mutual & Federal bumped her vehicle against mine in Doornpoort, Pretoria. The claim was lodged with M&F and all the required documentation was sent through to them, the assessor appointed came to look at my vehicle and his report was also sent ...
M&F declines payout on 3 separate occasions- 2 of them taken from a policy that doesn't exist, and the third outright. Some bright spark at M&F launches into a 2 page document how they cant payout because the policy says if an employee steals a car then it is not covered... whahahahaha... ...
So I got a quick response after my last complaint. A generic one - 'We will be investigating blah blah bla...' I then got an email also in response, promising a thorough investigation. Im still waiting for ACTUAL feedback? How long does a thorough investigation take? Its a premium increase guys, ...
This is just a short story of my dealings with Mutual & Federal. A company that is in no short supply of wasting one's money, do not have any interest in customer service & or helping one out when you need an insurance company to work for you. It all happen when my car was a day before I ...