I had locked my car keys in my car on Monday 16th. I was in a panic as it was a public holiday and knew it would be a hassle to get any assistance at this time. After my own failed individual efforts, i checked whether my insurance had the type of service i needed. I called Mutual & Federal ...
Premiums was deducted incorrectly from my bank account and after notification I was promised that the monies will be refunded - I just needed to give my correct ban details. This was send to them on October 11th and since then no joy. The monies was refunded BUT to an incorrect bank account again! ...
My car went in to the panel beater and I got a rental vehicle from Avis. I have a 30 day rental car cover in my vehicle insurance and despite this, Mutual and Federal only initially approved a 14 day cover. My car was not ready before these 14 days were up and M&F did not extend the rental ...
Mutual and Federal is the worst insurance to deal with! I had a car accident on Friday the 1st of November 2013, today it is Tuesday the 17 December 2013 and the claim has still not been finalised! Nicole Pannewitz was allocated my claim but I have yet to get a phone call from her, not even once ...
Someone drove into the side of my car in September 2013. Besides the fact that it took over 2 months for an assessor from Mutual and Federal to come and have a look at my car (this is after I had to phone them around 20 times), they sent me a settlement quote that is laughable. The assessor ...
I am totally and absolutely flabbergasted. My aged parents, both in their 70's live alone in a home owned by myself, the structure of which is insured by mutual and federal. The storms in Jhb blew the gate motor and when I called to lodge a claim today they said that my risk ratio has increased. So ...