I purchased a pvr decoder a month ago & called the call centre to connect. The person who dealt with me was severely incompetent and didnot disconnnect my existing decoder even after I confirmed he could. As a result, I was billed for both decoders being in service. I only picked this up when I ...
Multichoice, has given bad service, actual their lack of professionalism. I call the call centre and I waited for 45min only to be told that their system is off line they took my details and they will resolve my problem once their system is on. 3hours later nothing was done. I called again waited ...
After initially spending 44min with a call centre agent trying to set-up my extraview and getting nowhere, my wife convinced me to try again and she called multichoice once again. We spoke to Lindiwe and after some time and going through the the setup and checking settings we isolated the fault to ...
My dstv walker service has been scrambled for the past two months even though i've been diligently paying for it every month. I have tried using the online service to reset the device with no luck. Thereafter i tried contacting the durban service centre, spent 35 minutes on hold for a consultant at ...
Multichoice advertises the self help service on their website. But it does not work. I was trying to activate my dstv account online but no success giving me error messages for the third weekend in a row. Then we you try to phone you hold on for 30 min and are number 115 in the queue. What is the ...
Last week my fiance set up our debit order as it would be easier than an EFT (and she wants to enter competitions). On Wednesday, she gets an SMS to say she must pay or the account will be suspended. She went and did an EFT for R555 (DSTV message said R542). Now yesterday, the DSTV was off with an ...