After initially spending 44min with a call centre agent trying to set-up my extraview and getting nowhere, my wife convinced me to try again and she called multichoice once again. We spoke to Lindiwe and after some time and going through the the setup and checking settings we isolated the fault to be a cable. After changing the cable whilst still on the line with Lindiwe, she tested the setup and all was found to be okay. After initially being frustrated during our first call to the multichoice call centre agent (not Lindiwe) and after opting to call again and speak to a different agent, this time Lindiwe, we were able to resolve our issue. Thank you Lindiwe for your professionalism, patience and also resolving the problem efficiently. Just shows you the importance and value of staff having the correct product knowledge, provided you speak to the correct person. This could easily have been a complaint rather than a compliment if we hadn't called a second time. Thank you again Lindiwe!