I called Multichoice customer service in august 2013 to setup a Direct Debit to go off on the 20/08/2013. As per the telephonic convo agent assured me payment will be taken on that date that month. No payment was taken. Why? Because of a luie period, you only get billed the following month. After ...
Yesterday 06/01/2014 at about 20h30 I called your call centre and I spoke to a lady requesting assistance with an error message. She asked all the security questions which I answered and as she was about to activate my services, I notified her that I might get cut of as my phone beeped that my ...
I am so Disappointed with the poor service I have been receiving from Multichoice. I have been a loyal client for years now and when I reported that my decor was not working..no one is able to assist me. I have been without service but still paying my monthly subscription. I have been calling and ...
I have been a customer for almost 14 years and have never experienced what I am currently experiencing. I downgraded my package on the 02 January this year and after 8 phone calls totalling 1 hour 47 minutes and various calls that we're not answered, I now sit on a Sunday morning explaining to my ...
I have several Mnet accounts. I pay yearly which is due in February. I call and sometimes after at least 30 minutes get a response. I explain and they turn my decoders on. A few weeks go by and the problem starts again. I am astounded that a company like yours cannot sort out your accounting system ...
I wanted to pay my DSTV account today at Satellite Centre, Oudtshoorn. Normally I would use the Kiosk, but after finding out that each transaction cost R20 I wanted to pay by ladies at the tills to avoid this extra cost to an already expensive DSTV montly fee. For some time now Satellite Centre ...