My husband phoned today to arrange for a late payment as he lost his job recently but thankfully started a new one today. He held on for customer service for about 20 min and eventually spoke to a consultant which was not able to help him with the arrangement, then transferred him to another who ...
10 days ago I reported a problem I had with my decoder and was promised that it will be exchanged for another one at the randburg office by a customer consultant (Mzwandile) as he has checked and verified that it has a technical fault. Today when my brother takes it back to them an arogant guy ...
I have been following La Liga for the last 4 years now, and it is impossible to follow the top 5 teams, as super sport really only shows the big 2, Barcelona and Real Madrid. As ESPN is now discontinued, they used to show Atletico Madrid games, I am now unable to follow the team, as well as ...
I have called the mnet call centre on numerous occassions, infact since August 2013. The last time I received a MNET magazine was july!!! i dont have DSTV at all... only MNET so i cant go to my menu button to check the schedule! My query has been escalated on numerous occassions... its nearly ...
I phoned the call centre on 10 Aug 2013 and waited for 10 minutes without an operator responding. I then went online to use the online response at 1:33:50 PM. I explained that I had a problem with the BoxOffice programme not working. I was also concerned because I had used complementary vouchers to ...
I tried yesterday from about 5.30pm till about 9.30pm to get through to your call centre. It is just engaged when you dial the number. You clearly do not have capacity to handle the call volumes and could not care less about your customers trying to get through to you. Then today, my wife called ...