Hi MTN is not able or unwilling to provide the most basic services as stipulated in the contract e.g. a basic phone service, Under the consumer protection law protecting me against contracts that does not provide me with service I pay for, provide me with the necessary processes to cancel all ...
SINCE MID JULY WE HAVE HAD NO OR VERY POOR INTERNET CONNECTION. I HAVE MADE POSSIBLY 50 PH.CALLS AND GONE TO FOURWAYS/NORTHGATE & CLEARWATER BRANCHES IN AN ATTEMPT TO GET MY PROBLEM FIXED, I AM JUST PASSED FROM PILLAR TO POST AND ON EACH OCCASION GIVEN A DIFFERENT STORY... NOBODY SEEMS TO GIVE ...
On Saturday 24 August I subscribed to the DSTV Mobile offering via your MTNPlay website. I used my Galaxy S4 and couldn't access the service. I called your contact centre (808) and was told the service was active and the agent assured me I would be able to access the service after he got off the ...
MTN with their usual don't care attitude and complete disregard for customer satisfaction have yet again not resolved my issue of my faulty phone since my last report in JULY. Vodacom would have gladly replaced my phone but MTN refuses as they claim that they are running a business, and by ...
Cannot give me a full run down of how much was paid to MTN for the full 24 month contract only to date. Sent in over 28 emails and have all the copys. Over billed and overpaid them and getting no joy from MTN. ...
I have tried over 20 times in the past two weeks to speak to a technical person with regard to my 3G not working correctly. First call I made was to 808. I was told to call 1555. Fine this I did, and this is where the nightmare began. you call in you are prompted to dial the service you require. in ...