I have collected a Samsung S4 (Previously appy iphone user) from MTN at Melrose arch. I was told i needed to switch my data contrat to a voice, which was okay despite my having to forfeit 5gigs of data. I also lost more than 10000 loyalty points. I logged my concern regarging this as I had paid for ...
I applied for a contract phone in July through the internet (MTN Direct). Arrangements were made to get the phone delivered. I never got it. I got a statement from MTN for the phone I never received. Money was deducted off my account. I called them on the 27th August, They said the phone was ...
I updated my Samsung Galaxy S2 to the new Jelly Bean OS. the one everybody have been waiting for so long. There has been no communications or requirements on the update, so the OS was downloaded. Now for more than a week I could not use my Data. MTN and Samsung says I have to do a SIM SWAP, as my ...
My contract ran its due course and I decided to request a account closure, I then received confirmation that this has been done... I sent a follow up mail as well but to no avail. Below is a copy of the mail that was sent. Be aware of this place and there contracts... Easy to get one not so easy to ...
I have not received any communication from the network coverage team yet!!! This matter has been escalated to the network management team for urgent attention 4 weeks ago!!! Your service is patheitic!! I want to cancel my private mtn contract on regards of the poor service and signal. Who do I ...
Monday 4:30pm - Branch says need a software upgrade, speak to Siya 4:40 - Enter Himmingways store, ask to speak to Siya. Siya takes a look at me and runs to the back toom laughing. Told to sit and wait. 5:15 - I ask how long Siya still be. Response - he is doing an upgrade and they take more than ...