My Samsung galaxy s3 which was under warranty was sent in to repair the sim card connector. After 3 days received sms to pay R300.00 into mtn account. I questioned the warranty as the phone was only 7 months old. I was told that i had to pay the amount if i wanted my phone back. I paid the amount ...
I took out a data contract with MTN last year and noticed that every month I was being charged for smses that I had not sent. I laid a complaint with the call centre in November 2013 (Ref no. 106655869) and on 3 January 2014 logged a complaint on the MTN website (Ref no. 3092997), however to this ...
I purchased a 24 hour data service at 10:06am on 26 Jan 2014 through MTN's Loyalty Point Program using *141*9#. I received a sms saying "Y'ello, You have purchased 24Hour data using 1700 Loyalty Points. Your available Points balance is 98 Points" After connecting it to my modem I realized ...
I upgraded my contract on 6 November 2013. I was supposed to recieve my updated data bundle on 2013-11-27 and and again on 2013-12-27. I never recieved any. I enquired as from 06 January 2014 about this at the Nationalcustomer centre. I recieved numrous reference numbers. Being send from pillar to ...
I have been a MTN client for years, but this will definitely be the last time. I took out a new contract in July 2013. My daughter went with, we looked @ the ANYTIME 200, cause then I can phone and sms to all networks (like Retisia the sales assistant CONFIRMED). The contract includes R200 airtime ...
Dear MTN S.A, It is rather frustrating and unfortunate that after several attempts to get assistance from MTN direct I have to resort to posting my complaint on this platform. My phone was delivered on the 03/01/2014 and activated on the 7th. I bought this phone for business purposes, not leisure. ...