I CALLED MTN'S RETENTION DEPARTMENT 3 TIMES TODAY TO ENQUIRE ABOUT A CONTRACT I CANCELLED AND THEY STILL SEND ME A STATEMENT. ALL THREE TIMES I HELD FOR OVER 10 MINUTES AND NOBODY BOTHERS TO PICK UP THE CALL TO HELP ME. THIS IS PATHETIC SERVICE. I WANT SOMEONE FROM THE RETENTIONS DEPARTMENT TO GET ...
I have received my Samsung S4 on Thursday 19/09/2013 through FNB & MTN, tried to activate my sim card since Friday 20/09/2013 keep getting a response that the sim is faulty. It has been almost a week and I still cannot get the sim and my contract activated. I am frustrated and want to send the ...
In January i handed my Blackberry cellphone in for repairs, as the scroller button did not work, at The MTN centre at Century City, after a week i was contacted and told to collect the unit where i was told that it was physically damaged and that i will have to pay for the repair, as explained by ...
I have just gotton off the phone with the call centre and after 2 calls and approximately 20mins of wasted time I still have not got the info that I need!! My husband is currently in UK we set up international roaming for him for when he went over, I have since done a sim swap and I am using his ...
I am ready to pull my hair out! I took out two contracts for my children on 23 April 2013. Both were for R50 airtime and 10MB data for R39. The one contract was loaded correctly, the other was loaded without the data. I went to MTN to query this and the person "fixed" this by adding a ...
My exmother in law is 74 and her handset got on Saterday 21 September. She has been trying to get hold of the IMEI number from MTN to do an insurance claim and they cannot assist her with regards to a simple IMEI number. Where does the service come in today??? No one at MTN cannot provide a IMEI to ...