My contract with MTN expired in April2013, now on a month to month contract and since then i have been paying a hardware fee/subisdy (R107) when this should have fallen off as i am not out of contract. They were very quick to add BIS to my monthly charge as they say it was discounted for 24 months ...
Called the call center today for assistance with my top-up contract not being able to buy data. Spoke to a Melissa who did try to help us but could not. She transfered our call to a Petunia for further assistance. I have never been spoken to so rudely in my life!!! She asked what the problem was ...
I would just like to say what wonderful service my mother and I received from Gugu on Saturday at MTN in the Pavilion! There was nothing to much for her. We had a lot of questions and requested and she really took the time to assist us. She was patient and had all the information we need. I wish ...
I upgraded my phone around the 15th September to the same packaging but just a new handset. i then received the bill, billed from the 20th September for packet data calls to the amount of R305. How is it possible to bill me between the 15th on activation to the 20th for so much when i had just done ...
I have been an mtn contract customer since 2007 and have always upgraded my contract. On the 6th of september i renewed my contract, the deal was a samsung galaxy pocket with a 32 inch samsung tv. i was told that this may take up to 3 weeks for delivery. i was first assisted by a lady by the name ...
I collected my new phone on Sunday, 29th September. i had a number from Vodacom ported to MTN without any hassles but i was told that the RICA system was offline and that i had to come back the next day to sort it out. I got an sms on Monday morning to say that the Rica system was online again and ...