We opened a contract with mtn on the 26.09.13, since that day to the present we have had a issue. The contract gives us R100 airtime and 150mb data. Due to MTN's mistake our airtime was depleted the first day and we have had to buy over R60 in airtime. Reason being when using internet/apps it ...
I have tried to obtain some form of response from MTN regarding the "disappearance" of approximately 1 Gb of my data bundle carried over from the previous month after their weekend mishap of down time (MTN went down at approximately 23h00 on the Thursday (Sept and recovery the Sunday). ...
On 3rd September I called 083 900 1212 to report lack of coverage at my place of residence (Ref # 0057403). Today is 1st October and I have yet to receive a phone call from MTN, let alone solve my problem. Have called the Call Centre 3 times only to be told that the matter has been ESCALATED and ...
After so many days of running around the MTN strores looking for a handset replacement and getting bad service, I finally landed myself at MTN Clearwater Mall. I received exceptional service from the lady Consultant at Clearwater mall (unfortunately I did not get her name but she is dark in ...
After 4 years with MTN I cancelled my contract, and I've been billed more then what my monthly premium was I've spoke to numerous call centre agents, but we all know your consultans are very incompetent, I would like Mtnto phone me on 0790749235. Or provide me with the complaints dept numbers ...
I decided not to upgrade my contract and called in to find out the procedure to go onto prepaid. Advised to call in a day after the contract expired to do the necessary changes. Managed to get this done eventually but then noticed that my airtiime had disappeared. Had to call in again only to be ...