I logged a query on 13/07/2013 with regards to items we were billed for but did not receive. The query was escalated by the Call Centre and we received the Reference nr: 2411634. When we received our account on the 13th of August, the credit had not been passed yet. I phoned the call centre again ...
Im very angry at how MTN is dealing with thier clients they do not listen at all, I called today to explain that I have been billed more for the past 2 months. I have just upgraded and my contract was increased with R120 but I billed way more that what my contract says and I was trying to explain ...
REQ:2838796 MTN have not answered the questions asked in my previous hellopeter complaint: 1. Please confirm that MTN have given Mr Brian Morris a report showing the websites visited and the data downloaded over the period charged him for in question? (This 3G is set up to receive emails only when ...
SOMEONE MY PHONE NUMBER AND I WAS SUPER STRESSED AND FREAKING OUT. THE FRIENDLY LADY AT CUSTOMER CARE HELPED ME, CALMED ME DOWN AND SORTED OUT MY PROBLEM SUPER FAST. THANKS SO MUCH FOR SAVING ME FROM THE THAT MY NUMBER!! ...
O friday i called mtn to do a sim swap and a lady by the name of nozika assisted me... and knowing the process, she did a security check to facilitate the sim swap. and then she asked me which phone i used last time, and i politely explained to her that i had two previous phone i was changing my ...
I visited MTN Northpark, Pretoria North on the 26 August to ask why my account was over R1000. The guy there was very helpful and phone the accounts department so that I could talk to them. I explained to the account guy what my problem was and told him that I never receive any monthly statements. ...