I was topped up with R1200's worth of airtime on 22 October 2013. When trying to make a call on the 25th I was informed that my airtime is exhausted!! Impossible!! I phone 808 and was referred to the technical department who referred me back again to 808 again and again to no avail. No-one could ...
I've been using MTN since 2004 & change my number to a contract in 2006. I'm paying via debit order for my convenience. I've recently changed my banking details & i informed MTN of the changes 4 days before the 30 of September so that they can debit the new account. But they debited the old ...
I had a problem with my s4 and took it in 2 the glen mtn the 1st and 2nd time i went the wer of no help the 3rd time they sent me 2 repairs in crown mines wich said the going to give me a new handset i went back to the glen with a ref number they wer closed for renavaitions and sent me to alberton ...
The services i received this morning was really bad, i never got the name of this male consultant, he was not paying attention to what i was enquiring for/or the information i was looking for. The only thing he was quick to do was to respond without listening to what i was asking, he was very ...
On the 1oct mtn had doubled debited my bank account, they have refunded me, however they still send me messages saying i must pay the account, they have even suspended my account, i have called numerous times, even visited the customer care center and i still get this messages, again today 28 oct i ...
On the 25th October, I captured a complaint against MTN Direct. To date this has not been sorted out. It is easy to sell customers contracts however delivering exceptional service is clearly too much to ask for from MTN Direct. Its been over 2 years and MTN direct cannot action a simple ...