I cancelled my contract a more than a month ago. The last debit order was deducted, or so I thought. This morning another amount was deducted. But the contract is still not active. The call centre is useless in resolving this. I will file a report if this is not resolved. ...
I have in the past logged complaints about the reception in my area. A booster was installed. I am still getting dropped calls, lost signal, slow response (21mbps and then slows down to nothing). It is ludicrous. ...
I have a cellphone and a data contract with MTN. I lost the signal on Saturday 19 October. I phoned and logged a bug. I was sent a form to complete which I did. This was on Monday 21 October after a technician checked that there was nothing wrong with the tower in my area. On Wednesday 23 October i ...
After 15 years on contract with MTN I moved to CellC in March 2013 because I was fed up with their poor service. I notified MTN of cancellation in December 2012 and again in Feb. 2013. I called the callcentre on numerous occasions to confirm this. On the second last day of the contract I confirmed ...
Last week I checked y talking points and I had about 763, on my number 0718975224 two days later they were 305 I called the contact centre and spoke to Lillian who had a nerve of telling me that on my contract I can't receive points and I had to teach her about her company services, she told me ...
I have been a customer of MTN for 13 years. Over the past 2 or 3 weeks I found that my 3g dongle internet speeds were very slow, this evening I decided to call the call centre for assistance. The agent who took my call asked me the nature of my query and I advised that the problem is on the 3g ...