I have a cellphone and a data contract with MTN. I lost the signal on Saturday 19 October. I phoned and logged a bug. I was sent a form to complete which I did. This was on Monday 21 October after a technician checked that there was nothing wrong with the tower in my area.
On Wednesday 23 October i was notified that there was something wrong with the tower close to me and that the tower was fixed. I just needed to restart all my devices. Needless to say this did not resolve the problem.
I have ever since phoned the MTN call centre and an agent even escalated my query without any luck.
Luckily for me my contract expires in the next two months - I will definitely not stay on the MTN network.
0 comments