Hi, For the past 3 weeks I have contacted MTN through their call centre and emailed their customer care department and till today no one has been able to assist me. All I am requesting for is a clearance letter from MTN that states that my account with MTN is up to date, I have told everyone that I ...
I am strugeling to get any support from MTN Direct wrt a replacement phone following a successful warranty claim. I am being shovelled from department to department without any direction. First there was no stock, on Monday this week I called and there was stock but only one individual in MTN is ...
I am a loyal MTN Customer with 5 contracts. All these contracts run off debit orders, therefore I am one of the best paying customers. On my main contract which is my personal cellphone number, I took a TopUp option, which means after a certain amount the contract stops, or the funds and then ...
My Z10 blackberry stopped working to a software failure (for no reason and through no fault of mine) MTN have decided that the phone needs to be replaced but they are supplying me with a refurbished phone, how dare they do this? The phone was less than a year old - what problems am I know going to ...
After trying to get a phone from MTN since January i am still having issues. i have made at 7 trips for just a sim card and 3 for a new handset. a previous consultant (Funda) said i am dodgey and his manager Clinton will call me to assist... Clinton is still calling me. Yesterday i went to ...
I am in the habit of paying MTN a set sum each month (I do my husband's company payments) and reconciling the MTN account every quarter. Two weeks ago I asked my husband for the statements and he said he thought I had them. This is how I discovered I had not had an MTN statement for at least 4 ...