Since Tuesday this week i.e. 4th Feb 2014 I have been calling MTN to find out why the coverage has dropped or rather, is non functional. The contact centre (for coverage 083 900 1212) has given me various reasons ONLY after me insisting that they were wrong in their assessment - they first insisted ...
Good day I have a contract with Mtn from December 2011 but due to insuffecient stock I only received my phone in January 2012, I was up for an upgrade and as for a faulty phone I was informed by Mr Jason Hansen repairs would be done on it for free, thus I would find out afterward the service ...
Hi, For the past 3 weeks I have contacted MTN through their call centre and emailed their customer care department and till today no one has been able to assist me. All I am requesting for is a clearance letter from MTN that states that my account with MTN is up to date, I have told everyone that I ...
I am strugeling to get any support from MTN Direct wrt a replacement phone following a successful warranty claim. I am being shovelled from department to department without any direction. First there was no stock, on Monday this week I called and there was stock but only one individual in MTN is ...
I am a loyal MTN Customer with 5 contracts. All these contracts run off debit orders, therefore I am one of the best paying customers. On my main contract which is my personal cellphone number, I took a TopUp option, which means after a certain amount the contract stops, or the funds and then ...
My Z10 blackberry stopped working to a software failure (for no reason and through no fault of mine) MTN have decided that the phone needs to be replaced but they are supplying me with a refurbished phone, how dare they do this? The phone was less than a year old - what problems am I know going to ...