During the month of December an amount of up to R13 000 was deducted from my bank via debit order for internet usage on my MTN account. I queried this as I did not agree with them. I removed the sim card and it was not used again. In the meanwhile I cancelled the contract and received e-mail ...
Since having to deal with Vodacom these last two weeks regarding, I have realised how good I have it with MTN :-) Dealing with Vodacom has left me stunned, I honestly never thought that the two giants in the telecoms industry could be so different! Because of absolute incompetency I have spent ...
I recently went to Namibia over the December holidays I phoned MTN asking them what i need to do as I would like to roam. They told me no problem all I have to do is sign a form to activate the service. I got a blank email with a form attached to signed. Trustingly I signed the form and mailed it ...
A Sim swap was incorrectly requested and immediately a request to reverse was done on the 29th January 5 days later the reverse is still not done, yet a request for a new cell contract was done and approve the very next day MTN do well for new contracts but fair poory with existing customers. ...
I am still awaiting an actual answer to the questions I have raised in my earlier complaint. As great as it sounds to quote the CPA, it would be more helpful if you just answered the issue at hand. I have not queried the change in your terms from a 20 month to a 21 month upgrade. I have queried is ...
Cell phone contract incorrectly loaded, resulting in a very high cell phone account. Numerous attempts to have the account rectified and the money refunded have failed, and I simply get told to 'wait another 3 to 5 days'. A month has gone by, and still no answer from mtn. ...