I upgraded my contract 2 May 2013 and stayed on same contract. All my unused airtime was deleted at this time. I was also charged for BIS which the store told me would be cancelled. it took 3 calls and 2 months to resolve the overcharge of BIS. However, to date, the deletion of my unused minutes is ...
Lets start from the beginning. I did a upgrade on my contract from Blackberry to Samsung Galaxy it took them 3 months to sort out my account, first i did not receive any bills then the second problem is they kept on charging me for the BIS services, why did they not change it when i upgraded. It ...
I am so tired of fighting with MTN regarding ongoing and appalling customer service, account information errors, billing/ credits problems and unfixed technical issues. I am utterly utterly despondent after more than 10 years of cellular contracts. Shocked and shattered, a very very unhappy ...
Can not get hold of them have been busy for over 3weeks and still sit with same problem with insurance ...
On Thursday the phone said no sim card. I went to MTN at Hypermarket Brackenfell and they advised me to do a sim swap. This will take 2 to 24 hours. Monday morning I went back to the store to check as it was still not active. After phoning MTN (which told me they have no request for a sim swap) we ...
1) I had issues with upgrading my contract in October and had to resort to Hello Peter, anyway I received feedback and Lerato Modiakgotla from the Consumer Post Paid Call Centre contacted me and was very efficient. Lerato said that when I do upgrade my contract, as a service courtesy from MTN I do ...