This is my second complaint about the same issue with MTN. After bringing to their attention that I was billed the incorrect amount, I was promised they would correct it and call me the following day. This was a few weeks ago. Since then they no longer respond to my sms's, or emails and it seems ...
My mom passed away last year and I had to help my sister to take her cellphone off my mom's name. We had all the documentation. We went to MTN Northgate Service Centre on Sunday 2 Feb at 12pm. There is no one to help you at the door. Customers have to ask the security guards to assist you. There ...
Hi, I have a 2 year contract with MTN, and all i had was nothing but disgraceful customer services. I had ongoing issues with my handsets, and the many times i had to take time out of my schedule to come and bring the phone to be repaired. This happend about 4-5 times I had to bring my phone in to ...
On the 29/01/14 I went to Mtn to pay my account. I gave details and firstly they could not find it with my ID just to hear that I'm not on the system. When I gave my number the consultant found it just to inform me that I was handed over to lawers... I THEN PHONED 808 just to be cut off twice to ...
Numerous attempts to cancel an account Contacts 1st October 2013 mail to [Email Removed] 18th November 2013 mail to [email protected] Dec 20th 2013 called contact centre - ref 107463722 Dec 23rd 2013 email to [Email Removed] 13th January 2014 email to [Email Removed] NO REPONSE< debit order ...
I called the customer service number today for a few times and every time I ask to be put through the legal department the line cuts. The 6th time I called in I left a message with switchboard to please ask them to call me back as I am getting frustrated after spending 30min trying to get through. ...