I ordered a new phone via MTN Business, all the paperwork was sorted and MTN delivered the phone last week Monday morning (7 working days already) but it has been impossible to get Business Activations to activate the sim so I can use the phone. I have tried emailing, calling several time but ...
Been holding on for more than 2 hours... earlier today they answered after 1 hour 3 minutes. Not what you would expect in this day and age... ...
I queried MTN this morning to tell them my debit order did not go through as I switched banks and did let them know well in advance of the change. Call center told me to phone back when it doesn't go through by the following day. Later the I received a sms that my account is in arrears and within ...
Honestly MTN, are things really that bad that the coffee machine in the customer support area at your Summit Road store had to be removed? I do understand that customers are really not nice people and some of them may actually have more than one cup of coffee/tea/etc, but hey, sometimes we do have ...
I recently transferred my phone line from my father's name into my own. Although the process went quite smoothly, I was assured that my first deduction will only be taken from my bank account at the end of January. However, on 4 January, an amount was debited from my account on MTN's behalf. When I ...
I contacted mtn call centre today 04 February 2014, spoke to two agents, the first having no telephone etiquette at all, the second asks me to hold while she checks the information but doesn t put the call on hold, leaves me to hold the line without coming back, comes back 5 minutes later and she ...