Mtn
How is it possible???

On the 29/01/14 I went to Mtn to pay my account.
I gave details and firstly they could not find it with my ID just to hear that I'm not on the system.
When I gave my number the consultant found it just to inform me that I was handed over to lawers...
I THEN PHONED 808 just to be cut off twice to hear what the problems is, no luck.
I find it strange that my bill is inareers, because each month when I get paid I pay my contract...
Normally if there is a problem I don't get my airtime...
Please explain!!!