Despite my explicit written agreement with MTN not to allow any 3rd party deductions without my written consent, MTN twice within one year deducted R5 per day for an unknown to me supplier, without contacting me w.r.t. such deductions. I only noticed the 2nd breach when my airtime was depleted ...
I have a 2G broadband contract and had to stop the sim when my tablet was. I then did a sim swap and was told the new sim would be active within 2 to 24 hours, it is now 5 weeks later and the sim is still not working. Numerous calls have been made to the call centre to try snd get this issue ...
I signed up for a 2 year 2 Gig contract with MTN in December 2013 to get the new Samsung 10.1 P605 after being on the same contract with Vodacom for the past 2 years. When I contact their *141# number, it only gives me the Night Express data balance. When I contact their *162# number, it indicates ...
Please provide and e-mail address for me to forward my complaint as i sent this complaint about 5 times with attachments etc to MTN Head Office, ICASA and NCCA. My opinion is that MTN does not take responsibality for their Franchises - passing the buck to Franchise owner t that does not want to ...
MTN is A JOKE - For the last 3 months I have been trying to resolve. a. The more than double billing of my contract for 23 months. b. Obtain 2 itemised billing statements In total more than 8 customer reference calls have been made - Nothing resolve. - Area manager contacted and advised "I ...
My husband has been holding for an hour for mtn call centre to answer the phone. We never thought that MTN would get such bad service, as they use to answer quick and have excellent services, but this is ridiculous. This hour call has not been the only call today, and none of the calls was ...