I opened a contract for a HP M6 Laptop, which the sales person said that they don't have stock of this product currently but they will order it and notify me as soon as they receive it, the sales person said that it will take about 1 - 3 days which i understood. Now today on the 02/04/2013 it is ...
I took a contract in December for R359-00 per month with 200 top up as part of the deal. Then 31/01/2013 my account was debited with R3268.62. This was monies in my personal banking account for other use. I have been to an MTN branch to rectify this matter but was told i will have to wait for ...
It is now the 4th month that I am paying a cellular contract that I do not own. Last month the branch manager, Shade' (please excuse if incorrectly spelt), after I sent an Affidavit and certified copies of ID etc., told me that it problem would be sorted. Yet another billing period arrives and I am ...
I have to sadly say that I am extremely disappointed and frustrated with the way MTN handles customer service. Its sad to see that MTN try and hide behind remarks such as ' we apologize for any inconveniences cause' and ' it is not our intention to displease you' and then give the customer false ...
My iPhone 4s had an Wifi connecting issue and I booked it at the MTN Repair Centre in Midrand for repair as the phone was not even a year old. I followed up the next day and was informed that the phone was ready for collection. Upon my arrival I was informed that the phone was irrepairable. When ...
I took my mobile phone to Canal Walk for an insurance claim on the 7th January. Apparently Canal Walk did not forward my claim to MTN SP and after another unnecessary delay, trying to state that it was NOT a warranty claim, but an insurance claim, I eventually received my claim form via email on ...