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Mtn
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Mtn
Month 4 and NO PROGRESS MADE!!!

It is now the 4th month that I am paying a cellular contract that I do not own. Last month the branch manager, Shade' (please excuse if incorrectly spelt), after I sent an Affidavit and certified copies of ID etc., told me that it problem would be sorted. Yet another billing period arrives and I am ...

Mtn
Still no Feedback from MTN!

I have to sadly say that I am extremely disappointed and frustrated with the way MTN handles customer service. Its sad to see that MTN try and hide behind remarks such as ' we apologize for any inconveniences cause' and ' it is not our intention to displease you' and then give the customer false ...

Mtn
Warranty claim not honoured

My iPhone 4s had an Wifi connecting issue and I booked it at the MTN Repair Centre in Midrand for repair as the phone was not even a year old. I followed up the next day and was informed that the phone was ready for collection. Upon my arrival I was informed that the phone was irrepairable. When ...

Mtn
Appalling Service from MTN

I took my mobile phone to Canal Walk for an insurance claim on the 7th January. Apparently Canal Walk did not forward my claim to MTN SP and after another unnecessary delay, trying to state that it was NOT a warranty claim, but an insurance claim, I eventually received my claim form via email on ...