Early january I sent my faulty phone to MTN for repairs because it wasn't charging. I believe it was repaired around the 20th of January but today is the 04th of February I haven't received my phone back as yet. Luthando did not respond to my emails until he advised me that the phone was sent to ...
On the 31st december i upgraded my contract. I was using a blackberry now i have a Samsung but migration was not done on my package meaning i am using a Samsung with a micro sim but i am on a BIS package. Sometimes i cant make or receive calls because of this error so i have to reboot my phone when ...
I posted a complaint last week, and to date there is no satisfactory response from MTN. A bunch of fabrications of the truth, blatant contempt towards customers, and the inability to actually respond in a professional manner have become typical of the treatment meted out by MTN these days. I want ...
I applied for two contracts adding to the one contract that i had already had, but i was told that they were declined, but to my suprise those two contracts were added to my montlhy installments. i called the call centre and i was directed to the person (Kgosi MTNSP) who assisted me with the ...
On 10 Jan I made a report about my unrepaired phone and received a response from MTN. On 14 Jan I was contacted by Francois who assured me my query would be handled and that it had been given to the appropriate people. Was then contacted by Tanya (Brooklyn) and was told that it was not MTN's ...
I received the most amazing service. My complaint was sorted out in a professional manner in record time. Thanks guys it is always a pleasure to deal with you. ...