I have not received my itemised billing for the last 2 months, even though I get charged for the service on my bill. every time I have to call - then they log a query - and then they loose the query. Every time the blame gets set onto my email adress, but I have even given them another email ...
I went in to the Tableview to upgrade in January. i wanted and iPhone but was advised to stick to BlackBerry. The salesperson said the BB Bold 9900 was the best phone so i went with his recommendation. I asked if this was a straight forward upgrade he said yes, I asked if there were extra costs he ...
I called in to the call centre on Tuesday morning19/02/2013 requesting a copy of my contract/proof of purchase as i need it for repairs done on my phone. The initial agent told me i will receive the documents within 2-24 hours. I followed up again on wednesday and an urgent request was logged. Once ...
This is! I load my BIS and can't use my whatsapp and call customer service to be told that it now charges oUtside of both BB BIS and social plan, when I call back to query again no consultant is available for 45minutes???!!! - I have flippen data bundles and it still won't connect me, wat type of ...
Even though Tshilidzi works at the technical department, she went to lengths to ensure that I got my phone. She liaised with the consultants on my behalf and made sure all my documentation was received by the relevant people. Now that's what I call good customer service. ...
I took up my first contract with mtn in december 2010 at parys and I never had a problem. Ithen decided to get an upgrade with wcape as they offered a discount. To my surprise ther was no discount and it was listed on the credit burea that I am in arrears for R850. I contact MTN and I was given a ...