Yesterday I raised a complaint with MTN on their website that I am being disconnected from their network and every time I try to make a call, I get the message that the service has been suspended. So eventually Lungile or someone called from their call centre, telling me that I am not paying them ...
Seems like taking a blackberry and booking it for repairs proves to be a nightmare with MTN stores. I have been more than patient than I need to be... As per CPA law the phone can only be booked for repair not longer than 21 Days. SURELY it doesnt require a degree for you to figure out that the ...
I called MTN in November 2012 to enquire on the procedure to terminate my contract with them, I was advised that i can cancel the contracts but I will have to pay the cancellation fee (the amount was given to me by a call centre agent). In December 2012 I paid the cancellation fee for both my ...
Got a new MTN data contract for 2 gig a month at R119 per month. The contract started in the middle of the month so they allocated me 1gig for the first period. When the first payment was taken from my bank account (they did not send an invoice) it was R206.24. When I queried the amount I was told ...
I was due for a upgrade and when I got to do an upgrade at Eastgate mall. I was told by the consultant that I will be charged a once off fee of R105 for each of my two contracts. When I inquired from mtn customer services on the 26 february 2013 from a consultant prudence as to why do I have to pay ...
I have been to the MTN Store in Centurion Mall on Friday, Saturday, Sunday and Monday to try to pay my account. Each time they site there like useless pieces of meat and tell me they are "offline" and have no way of helping me. My account has now been suspened for non-payment. I can't ...