I obtained my monthly bill from MTN SA a few weeks ago to find that apparently I'm sending sms's to a number called 42352. I had to pay an extra R180 on my bill because of these sms's. I called the MTN Customer Support team and WOW, no help there. Everytime i call i get told something new. Worst ...
Why does MTN insist on irritating me by sending SMS's saying that my account is overdue when it isn't? I am beginning do doubt my sanity for signing a new contract with you recently. I DON'T NEED THE AGGRAVATION! I think this will be the last contract period you enjoy my custom - SERIOUSLY. ...
My husband & I have both been loyal MTN customers ever since the dawn of cellphones. We live in a remote area 80Km's away from the nearest MTN shop. MTN Direct therefore appealed to us with their motto "Save yourself time - pick, click, deliver Beep Beep". On 18th April, we both ...
I have joined MTN in November and I am seriously thinking of cancelling. Its the second time that my phone has been faulty and both times I have to call after them to find out what is happening no one ever gives me feedback. My phone was sent in on the 15th and mtn knew on the 18th that it's faulty ...
On the 15.04.2013 I received an sms from MTN in response to an enquiry as to when I can upgrade my handset. I have it thus on record that I can upgrade as of the 02nd May 2013. I have as a test, just resent the query and it comes back to say I can upgrade from 2013-05-02. So I called your contact ...
I sent in a complaint last week about a package that was incorrectly loaded. I phoned the ineffective call centre that is nothing more than a waste of time! I went back to the Service Centre and was promised that the matter would be sorted out! Yet again, MTN have excelled in not doing anything ...