MTN is amazing. Your new BIS is and not only that you guys have made sure that our banks accounts are empty for loading additional bundles. Not that your call centre is helpful. The people are not even knowledgeable. I am really disappointed especially after the money I spent loading volume bundles ...
I upgraded my voice package to a data package on the 14 of January 2013. Till today nothing has been done about it. Every time I get to the shop, they tell me that the system is offline or that they are busy with it, I have to be patient or that the person who worked with it made a mistake and that ...
On the 7/03/2013 i requested an upgrade to the broadband lite package. I received an Sms from MTN on the 08/03/2013 stating "Y'ello you have been successfully upgraded. Your next upgrade date is now 07/03/2015. Kind regards MTNSP" Having received this message i understood that i had been ...
I've been trying to cancel my MTN contract and have received very poor assistance. I've been to two MTN branches and the staff at both branches were not helpful at all. I've also tried calling at least 3 different call centre numbers and none of my calls have gone through. At this point I'm really ...
I have 2 cellphone contracts in my name with Mtn. Both includes BIS. Because my wife's blackberry phone broke, I used my upgrade to get her a new blackberry. Now I can upgrade her number to get a new phone for me, but I don't want another blackberry and rather a samsung. This will cause a problem ...
A few weeks ago I made the huge mistake of paying almost 30 times the value of my monthly bill into my MTN account, via EFT. This was partly due to not concentrating fully, and partly because of FNB's complicated and stupid online banking interface. Needless to say, when I realized my mistake, I ...