I don't want an apology when I complain about bad service. When I complain. I want results or at least a decent explanation. I refuse to just be brushed off and expected to live with an empty response and the bad service that I have complained about. Wenzile Masina is the Person that has replied to ...
What a disaster! Signing a Data 500 mobile modem contract with MTN was the worst mistake I could make. This contract was signed in December 2012 providing me with 500MB broadband. On that date I requested a cap to added to the account not to exceed 500MB. I was told I could only apply for a cap ...
BI was given a phone, a Blackberry Bold 9900 as a gift from a friend. I bought airtime and set up the phone and BIS service, the phone worked for a week then My phone was blocked by mtn and i did all the necessary, to request my phone unblocked, i supplied an affidavit, gave them a copy of my id ...
My wife has been in contact with Mtn accounts department to find out why her monthly billing is so high. She has contacted the accounts department over the past 3 weeks requesting clarity on what is the cause of her billing being so high, and even sometimes twice a week, every time they say they ...
Since February 2013 my expensive Mtn Sh@relink uncapped lite subscription has been next to useless. I understand that the fare-use policy reduces speeds after the 3 GB cap is reached, but recently the advertised speed of "up to 4 Mbps" within that cap (which presumably is only limited by ...
I had opened a cell phone contract with MTN during 2012 it did not include a device it was only for airtime. During October 2012 I contacted MTN by telephone with a request to cancel the contract, during the conversation I was advised by MTN that a final account would be sent to me which would ...