I closed and paid up my account on 29/05/2013. On 31/05/2013 MTN tried to take another debit order, which I have stopped. According to my account I just received, MTN claims that I still need to pay the R299 (which suddenly became R360 with interest and service charges) AFTER I settled my account. ...
I wanted to upgrade my contract with MTN since April 2013, but they have had nothing but excuses. First the wrong RICA details were on the delivery and then no one seemed to have a clue what is happening with the contract. Since May no one has been in contact with me about this contract. Now I wish ...
I have been unable to reach the MTN Service Provider call center for the last 3 days. Calls are being answered by the IVR but not being transferred to agents. What is going on? ...
On the 11th June I applied for an IPad through MTN on top of my cell phone contract and was told 48 hours... Today, the 24th June, I have again received a message saying stock hasn't been delivered. When I go Into the branch- now 4 times- I do not get an ETA as the excuse Is that for security ...
I cancelled 2 of my contracts at the MTN Store at Canal Walk (opposite Edgars) and they did not process the cancellation. When I called to ask why i was billed again for another month the call centre said there was no cancellation request submitted from the store. So now i need to pay again at the ...
I was in Nigeria on the 21st to 23rd of May. My Itemised billing states that I have made two calls on the morning of the 23rd, one call of 9 hours and 22min!! at 8:37am and another call of 3 hours and 7 min!!! at 10:43am, how is it possible to make one call while I am apparently still on another ...