I cancelled my contracts last month, paid off both contracts by EFT, and then phoned back a few days later to confirm they are cancelled. According to MTN everything was fine and cancelled. Now I see on the 1st of June MTN took R498, 98 out my account, while I FULLY paid the contracts. Reference ...
On May 9th 2013 while we were travelling in the Western Cape my cell phone was after jammed our locking system and ransacked our car while we had parked at a wine farm for lunch. They laptops, handbag, cameras as well as my cell phone. It was all captured on CCTV and the police very kindly sent us ...
A few Months ago i went in to an MTN store to cancel the contract i have with them. I spoke to the store clerk and we then phoned the MTN help line from the store and got a price on how much it would be to cancel. I was then given banking details of MTN and told to Deposit the money in that account ...
I posted a complaint on the 11 of June (6723046) in regards to poor signal and some guy from the call centre responded saying the issue was being investigated and would be addressed in 10 days. I later on sent another email, asking for the status and I was asked to be patient. Now its 15 days ...
I upgraded two accounts in January, and since then I've been overcharged by approx 100% on both my accounts with MTN. Despite several queries raised this has not been resolved. The internet data that should be loaded as part of the contract is not loaded correctly. Itemized billing is not sent to ...
I HAVE BEEN TRYING TO GET THROUGH TO SOMEONE AT MTN WHO WOULD BE ABLE TO ASSIST ME AND FOR THE PAST 3 DAYS THEY SYSTEMS HAVE BEEN OFFLINE AND TODAY BEING THE 4TH DAY I HAVE BEEN TRYING TO GET HELP THEY JUST AREN'T RESPONDING ALL I GET IS THE AUTOMATED MESSAGE THAT GOES ON AND ON BEEN TRYING FROM ...