When I phone my service provider MTN, they inform me that I am due for an upgrade on 01 July 2013. I am unfortunately not available at the time, so I contacted the call centre to query if I will be able to upgrade this weekend. According to the consultant, I am only legible for upgrade in August. ...
I bought airtime yesterday at pep cell then loaded the airtime while the service was down up until now it still didn work. then contacted the customer care spoke to john he dropped the phone then i spoke to lee-anne gave all info she asked phone number and the voucher number, she then wanted a ...
Quoting MTN Active Query 100729008 logged on 2013-06-02 which has still not been serviced: Note Text: Please remove data and fax numbers/services. Also, please ensure that it is actually done since the queries for this is always being closed as done but is not done. I'm currently only getting some ...
The very bad service that MTN is rendering to its pre paid customer thus go, my daughter lost her sim card on the 24 May 2013 she then phones Mtn customer services to process a sim swap however she was advised that she had failed the authetication process. We then phone the call centre and spoke to ...
On the 15th of June 2013 i applied for a Samsung galaxy s4 on a anytime 200 contract on that Tuesday they had delivered my phone to me i tried to activate it i phoned mtn direct and they said they would sort it so i left it on Friday i phoned an they said they will get xhosi to phone me he never ...
I wrote a report on the 14th may 2013, got a reply back saying someone would follow up and contact me, to date no one has, yet you happily take my money every month and no resolution to my problem. If this matter is not sorted within then next three days i will be taking this higher and to whomever ...