I applied for a dual sim a week ago. This sim is still not active. I was told on Monday this request had been escalated. It is now Wednesday and still no service. I also called in to report poor call quality. The agent told me someone would contact me. I am still waiting for this call. Other ...
INVOICE RECEIVED 24/6, EXCEPTIONAL CHARGES PACKET SWITCH DATA CALLS - QUERIED SAME DAY. BILLING REDUCING MONTH ON MONTH DUE TO CHANGE IN WORK. EXPECTED LOWER BILL IN VIEW OF THIS AVE SPENT ALSO REFLECT DECREASE MONTH ON MONTH SINCE FEB 2013 WHEN MY JOB SPEC CHANGED. INSTEAD OF RESOLVING MY QUERY ...
I have taken my blackberry smartphone in for repairs at Mtn Canal Walk. They have sent it away for repairs. They send me an sms saying my phone is ready for collection, but do not specify if the phone is fixed or not. I call mtn and they tell me the phone is beyond compare and they refer me to Mtn ...
On the 3rd of July 2013 at 16:25 I received an answer on my query, REQ 2354443, obviously a cut and paste situation, that someone would be in contact with me with regards to my problem. GUESS WHAT: it is the 10th of July 2013 11:56 and still no response or any indication that someone is attending ...
Spoke to an agent called Thabo who was extremely ARROGANT and RUDE! dropped call on me... I called in regarding my BIS as I loaded this airtime yesterday and my BIS worked up until last night. When I called back and spoke to someone else, she couldn't exactly see where the problem is, as it shows ...
As per Nomonde's reply to my complaint of 12/06/13, her records reflect incorrectly. I have just viewed my statement online and lo and behold, the so called credit of R97.99 was NOT granted. Instead a further promo fee of R86.84 was charged to my bill. Does MTN have one competent consultant that ...