I just upgraded my internet package from 2 gig to 5 gig and today I received a shock email that i owe MTN R1500 because I exceeded my bandwidth limit. I have called the customer care line 5 times to get an itemised billing and they cant give it to me. I know my data usage, and there is nowhere I ...
I recently purchased data for my prepaid number for the first time on MTN. I purchased a 1Gb data bundle via Standard Bank Online Banking and successfully loaded it on my phone. Now 2 months later with approximately 400Mb still left, it has dissapeared and is now zero. I called the MTN customer ...
We went into the store on the 7th July to upgrade from a blackberry to the Galaxy S4. The package costs R399.00 for R200 airtime, 200 sms's, and 200mb internet. We were told that the existing package had a top up, which would cost us an additional R50.00 which we agreed to and signed the ...
I honestly never thought I'd write this sort of report re any service provided by MTN. I would like to commend Kabelo for her high level of expertise and enthusiasm to assist (or answer any query raised, irrespective of its importance). I had the pleasure of interacting with her while doing my ...
My airtime is being deducted without even making a call, when I do a balance check, it is always less, it was never like this, then I called the call centre and the person on the other end advised that it is because my Whatsapp, BBM, but I am on BIS, is that then not internet service, then I got ...
GOOD DAY! I AM EXTREMELY FRUSTRATED WITH THE SERVICE OF MTN AND ITS CALL CENTRE. CAN A PERSON HOLD ON THE LINE FOR 20MINUTES FOR AN AGENT TO GIVE ME YOUR DEPARTMENTS CONTACT DETAILS??? I HAVE RECEIVED NUMEROUS STATEMENTS FOR AN ACCOUNT THAT I HAVE NEVER OPENED WITH MTN.I HAVE NEVER SIGNED FOR ANY ...