MTN have billed me for data usage of almost 800MB, completely abnormal from my normal usage pattern and after two weeks come back and they cannot provide me with the details of what hosts/websites caused the data usage. I find this unacceptable as a customer since 1998 and will have to reconsider ...
I upgraded my contract in December 2012. This handset has been problematic since January, we did the upgrade in December, we have not been able to use this handset since January. Each time we take it in we are being promised a New phone, and each time we are given a refurbished phone in worse ...
Last month MTN debited R752.00 off my acc for a contract I never took with them. I called them and was told that the contract A4604597 was under some person called Vukani Shange. I was told to send an affidavit and supporting docs to prove it's my acc of which I did. Was then told via email that ...
Went to MTN Eastgate to go and get a new date contract with a Galaxy tab 2. Was told it will take 24 hours thy will phone me before 2pm. guess what no phone call tried to phone the shop the phone don't work. Eventually I get hold of the sales lady Henrietta on her cell were I get told o so sorry ...
I organised a payment with MTN and was assured by Arthur Khambule that I wouldnt be double billed and he would take the necessary steps to ensure this does not happen and affect my cashflow and bank debit orders. I noticed that an amount came off today and immediately asked him to provide clarity ...
I went to MTN Cavendish (where the queues are always terrible). Asked to move my number to prepaid. Funda seemed helpful, but did not know what he was doing.1 week later I called the 808 number (the voice recorded message goes on repeat even when you punch in your cell number! Nightmare). Finally I ...