MTN have billed me for data usage of almost 800MB, completely abnormal from my normal usage pattern and after two weeks come back and they cannot provide me with the details of what hosts/websites caused the data usage. I find this unacceptable as a customer since 1998 and will have to reconsider my loyalty to the brand and this due to bad service and incomplete billing systems. I cannot believe that data usage cannot be tracked down to IP/Host level.
This is the email communication trial:
From: Tarryn Bennett [ MTNSP - Innovation Centre ] [Email Removed]
Sent: 26 July 2013 08:04 AM
To: Michiel van Schoor
Subject: RE: 834525480 - A0239948
Good day sir,
Unfortunately we do not record the IP addresses, so I will not be able to provide you with this information. The report that I emailed to you is all the information that we can draw, which acts as validation that the charges were incurred and data used from your sim number.
Thank you
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