Mtn has not responded to sending me statements for the last six months. they surely are frustrated hence frustrate clients faulty products inefficient services lack of knowledge rotten from the core ie management etc wenzile masina has also not called me to get clarification as she is probably a ...
A Sim swop was requested, a confirmation sms was received a few minutes later. The activation was said to take place in 24hrs. It is now 30hrs and still has not been done!!! Its no use trying to fone the customer care because you cannot get through to an operator. HOW MUCH LONGER MUST I WAIT??? ...
17 Feb 2013 I upgraded to Samsung Galaxy 3. R389pm on MTN 200 : handled by Genevieve MTN Constantia.. I went in the following month to query my billing. Genevieve logged an enquiry. Ref 98897420. She said I was paying too much for my promo fee & that she would get back to me. She did not. On 3 ...
Ordered another contract phone from MTN. They had to port a prepaid number to this new contract. It was all sorted 5 days ago and everyday there is an excuse. The latest is they blame MTN now for this problem. They have not followed up for the past 3 days. So frustrated. It been a long time since I ...
I went to MTN to make a request for a contract phone and a tablet 3 weeks back (June 2013; This makes it the fourth week). Two weeks passed and there was no confirmation if whether my request had been approved / declined. I personally went there to find out, and I was then told that the items had ...
Dear Mtn I don't see the point of paying R400.00 a month for my contract when my internet connection never works thus I can never use any application, I also can never make/receive calls because it says "Call failed" all the time. I've been patient and thinking you will resolve this ...