I went to MTN Cavendish (where the queues are always terrible). Asked to move my number to prepaid. Funda seemed helpful, but did not know what he was doing.1 week later I called the 808 number (the voice recorded message goes on repeat even when you punch in your cell number! Nightmare). Finally I get to speak to an agent, Palesa Khoele. Had absolutely no customer service skills whatsoever. Anti-service driven and got agitated because I asked her to solve the problem, instead she gave me more things to do. All I asked was that she called Cavendish (provided her with all my reference numbers etc). I have no confidence that this matter will be resolved, instead I feel as if inept staff would rather sabotage a client thinking of leaving MTN. Is this a directive from senior management?
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