This is now my second bad experience with MTN. First I upgraded my Mom's phone online. She was charged for the upgrade, paying the higher subscription and contract was extended... but Never received the new handset? So its been months of following up and trying to resolve but no one can produce the ...
I upgraded my cell phone contract last week and was promised a Samsung tv with 5 days. Today I am told that they are now out of stock. I am told that it is Samsung's fault. According to the consumer protection act section 34 (3) - A person must not make a promotional offer with the intention of not ...
I am on Pay as You go and have had the same MTN number for ages. My SIM card (very old) no longer allowed me to send SMS and I decided to do a SIM SWOP. I bought a new SIM card, did the RICA thing, used my new SIM to request the SWOP (173 option 5) and was told to wait between 2 and 24 hrs. Nothing ...
Hi, Name - Moegamat Cell # 0718708195 I called the MTN Direct upgrade division Monday passed to see if i could get a Samsung S4 mini for my wife at R289. Spoke to a consultant cant remember the name but i m sure you can see who i spoke to. I queried that i have never paid for a upgrade and she told ...
I had written to Hellopeter sometime last month regarding my contract with MTN, to which i got a response saying that my billing has been sorted. unfortunately I recently received a Statement advising me that I owe MTN R418.89, Instead of R369.00 Agreed payable amount for the contract. Since ...
I am so very angry with the incosistency and incorrect informationation ione gets from MTN consultants My contract ended in the May for a 9800 but MTN has been debiting me for Promo fees that they were not supposed to. I logged a case on the 22nd of July and was advised that I must wait for 10 ...