On the 1st August 2013 i called the MTN customer service helpline and i was assisted by Thandeka Dube / Xesha. I explained to the lady the purpose of my call and asked her to assist me with doing a sim swap, she then in turn told me it wasn't possible for me to do that as the Sim card i'm using is ...
I was recently charged a substantial amount on my 3g bill for packet switched data calls. I found out that this is internet usage for once my cap is reached. But how can this be? How on earth can you have a capped account that just opens itself when it feels like it?? This is utter BS!!! Apparently ...
Got a call on Tue 6/8/13 that my line had been successfully converted to a data line for my laptop upgrade. Last week Thursday i'd been assured that a compaq laptop had been set aside for me. Got to the store Tuesday evening and waited in the queue & when i finally got attended it was 7.15 and ...
I changed my debit order date to the 1st of every month when I changed my banking details with MTN. I was debited the following month on the 25th again. I phoned the branch in Bethlehem to change my debit order date again the reference for the call was 102180993. Now my line has been disconnected. ...
I concluded a contract with this store with this gentlemen last week Friday 02/08/2013. He convinced me to change my contract from a MTN Anytime 200 Contract to a top up option. He mentioned that the data will drop from 350Mb to 300Mb. What he failed to mention was that they will remove the 200 ...