Over the last couple of days, I've tried phoning the call centre, mostly it is engaged, but when the call goes through, you have to wait in a queue. My 3 times were 14, 16 and 20 minutes, which is totally unacceptable!! I see there are many complaints about this, but they seem not to care. ...
I have been calling the call centre since yesterday morning to make a reservation for a deal i bought through groupon (you have to make booking with msc within seven (7) days of purchase from groupon). I had to hold the line for 20min for me to go to switchboard or reception. After such time the ...
I have paid a deposit on 1 October for a cruise in March (with questions regarding membership etc as I have previously been on a cruise). Until now - no response (more than 3 months...?). I need to pay the balance of the cruise during the next 3 days, but very reluctant - I dont get through to ...
I have tried the entire day to get through 0860 114411. I have made over 6 calls on average 10 minutes each. At my last call I noticed that the voice recording mentioned that my call would be answered in 9minutes 24 seconds, about 15 times. We have just spent R8000 on a groupon voucher and now can ...
I recently purchased a Groupon deal and tried calling their customer support to confirm details on the order however waited 10 minutes with one answer that directed me to no one answering my call. I am uncomfortable making an order on Groupon without further facts and tried contacting them which ...
MCS Cruises is utterly disappointing! I have been waiting on the phone for the past 35 minutes. When i have 53 seconds before my call gets answered the line gets dropped! All I need is information about the cruise! Please manage this call centre better. ...