Absolutely disgusting service. Booked a cruise, was emailed that confirmation would be sent to me in 7 days. It is now 2 months later. I have called on various occasions with the number always being busy. Today I called twice, being on hold for a total of 22 minutes, both times the call was ...
I booked with a consultant Terryn Merrified for a trip abroad the MSC Opera departing 28th February 2014 and Returning 3 March 2014. This is a themed cruise with the code Lotus. Terryn submitted a quote to me and I paid a deposit of R3000. I made an error on the deposit confirmation and put the ...
I wanted to find out more about a cruise for December and contacted the call centre. I waiting 25 minutes with no success. What is the purpose of having a call centre if nobody works there. Disgusting ...
Purchased a cruise via Groupon. Need to confirm certain details. Tried call center three times - each time gave up after about 20 minutes. ABSOLUTELY PATHETIC! ...
Can someone please contact me wrt my booking even having issues phoning you and having issues with paying it online. I made a telephonic reservation, however still awaiting on my confirmation, made another booking and went as far as inserting my credit card details and click on complete - after ...
We would like to praise a staff member with whom we had contact via email. She was fast and efficient and we always had a reply to our emails within 48 hours. We had overpaid an amount which was refunded just as quickly. Yes, the call centre was NOT the way to contact anyone as calls were never ...