I placed a complaint about the processing of my claims and got a call from Saroosha to whom I explained the situation and she said it would be rectified, she would make sure the unprocessed claims from my midwife were processed and look into the issue with my claim for my gynae, I have received my ...
I have a PMB authorisation for Lancet which is renewed annually, I've in December 2013 had my bloods done which was my last 4th service for the year, on 16 January 2014 I had my routine bloods done for a script renewal, now I received a processed statement that confirms non payment as a LOM is ...
My son is on his dad's medical aid. We went to the GP to get a specialist referral as per their ridiculous rules on the 21st of January 2014. The doctor completed the form and I forwarded it to authorisations for the following day being the 22nd. Three hours later I called to find out if they've ...
I was with Motohealth for 1 year with no problems, went over to Discovery for 4 years with no problems. On 1st of January 2014 we started with Medihelp. I am suppose to go for a MRI scan to see the nature/what could be wrong with my lower back. Medihelp refused to authorise the claim due to the ...
Last week I spoke to a very helpful gentleman in your customer care regarding my pregnancy and the procedures to follow. He was kind enough to tell me about your Mom 2 be programme and where to sign up. I immediately tried to sign up, while on the phone with him, but I could not as it was giving me ...
When you call the number to get authorisation, they make you hold for at least 30 minutes before you get to speak to a agent. They remind you that there's an e-mail and fax service, but when you use that service nobody bothers to get back to you with the actual authorisation number!!! ...