I was on flight je149 on the 21st Dec 2013. My bag was cut where the lock was secured. My Puma running shoes were. I was told that for the R1000 shoes I will get compensated R140 per kg of goods. For my cut bag, 'we can send you a clause indicating that we do not cover that kind of stuff'. I must ...
I do not live in South Africa but had to do a connecting flight from Johannesburg to Cape Town. Before checking my bag in I wrapped it up in that blue cellophane service the supply at the airport. What was that good for? When I arrived at Cape Town I waited and waited for my bag. I looked around. ...
To whom it may concern I am not a frequent flyer and have booked a return ticket to fly with Mango from PE-JHB-PE. Whilst doing the online booking we chose the option to pay for a specific seat. We paid the extra R70 for the two flights. On both occasions whilst doing an online check-in I was ...
Upon checking in Linda our very helpful (note the sarcasm) attendant made us out our bags on the conveyor belt. He advised us that we were overweight on our luggage and had to remove our bags and go pay at the guest service desk. We then removed some items and had to place it back on. We were still ...
On Thursday morning checked in at one of the Mango Airline counters, I was asked to present my Identity Document which was in my handbag. I put down my Tablet so i could retrieve my ID, after that I checked in my luggage and walked away forgetting my tablet on the counter. Half an hour later or ...
We have been standing in line to board long past departure time already and mango does update any boards to notify people about the DELAY... Probably scared that people will ask for that R350 voucher you must use within 3 months... Be the man, stand up when it is your mistake Mango! ...